How can we help you?

Do you have questions about your order, our products or any other concerns?

Here you can easily and quickly find answers to many frequently asked questions

SHIPPING NOTICE

Questions about us and our products:

Where is Lela Sleep from?

We are a company based in Germany – with the aim of rethinking high-quality sleeping comfort.
Where are your products manufactured?

Our products are manufactured in a traditional family business in Italy – with the utmost care, extensive experience, and the highest quality standards.
Are your products durable?

Yes – we place the greatest emphasis on quality, durability, and thoughtful design. Our materials and workmanship are engineered for long-term use.
What sets you apart from other providers?

We combine functional design with sustainable commitment and excellent craftsmanship – specifically tailored to real needs such as increased comfort, better fit, and thoughtful details. All this in partnership-based manufacturing in Europe.
How does a return work?

Send us a message to initiate a return. Our support team will help you with this.
Are there shipping costs?

Shipping within Germany is free.
How do I cover my LELA Sleep duvet?

Putting on your LELA Sleep duvet cover is very easy. Simply follow the steps in our guide and enjoy fresh sleeping comfort in no time.
To the guide "Putting on the LELA Sleep duvet cover"
How do I properly care for my LELA Sleep duvet?

To ensure your Lela Sleep down duvet stays fresh and cozy for a long time, we have compiled important care and cleaning tips for you, which you will receive with your delivery.

FAQ & Help

Here you will find answers to frequently asked questions about general topics.

Shipping & Delivery

Here you will find answers to frequently asked questions about shipping.

Support & Contact

We will get back to you as soon as possible – usually within 48 hours.

Questions about orders, returns & delivery

Which shipping service do you use?

We ship all orders with DHL. Once the order has been handed over to DHL, you will receive a shipping confirmation with tracking information.
How long does delivery take?

Our standard delivery time is approx. 5-10 working days.

As we are a small company, in exceptional cases – e.g. due to a particularly high volume of orders or delivery delays on the part of the manufacturer – there may be slightly longer waiting times. We will, of course, inform you if your shipment is delayed.
How does our trial sleep work?

Here's how our trial sleep works:

  • You can test our duvet for 14 nights at your leisure
  • You can return it within 28 days
  • The duvet must be in its original condition:
    unwashed, undamaged, free of stains, odors, or pet hair
  • The return must be in the original packaging
What if I have questions about my order?

If you have any questions about your order or shipping status, you can contact us at any time via the contact form or by email. We usually respond within 48 hours.
Where is my order?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking link. So you can track the status at any time.

Haven't received anything yet? Feel free to contact us – we'll help you immediately.
How do I report a complaint or incorrect delivery?

If your order arrived damaged or faulty, please contact us directly with photos and a brief description. We'll find a quick and straightforward solution.
Where can I find my order details?

You'll find all the information in your order confirmation email. If you've created a customer account, you can view all your orders and their current status there at any time.

If you have anything else on your mind, please write it to us here.

Contact form